top of page

FAQ

Your Questions Answered

  • Can I request additional services not listed on your website?
    Absolutely! At Semrad Solutions, we understand that every customer has unique needs, and we are committed to providing personalized solutions. If there are specific services that you require and do not see listed on our website, please do not hesitate to contact us directly. We are always open to accommodating special requests. Whether you need a one-time deep clean, specialized floor care, or other services beyond our standard offerings, we are here to work with you and ensure your complete satisfaction. Contact us today to explore the possibilities and discuss how we can tailor our services to meet your individual needs.
  • What happens if I'm not satisfied with the cleaning?
    At Semrad Solutions, customer satisfaction is our top priority. If you are not completely satisfied with the cleaning service provided, please contact as soon as possible. We will gladly address any concerns and arrange for our team to re-visit your property to rectify any areas that did not meet your expectations. Our goal is to ensure that you are 100% satisfied with the results, and we are committed to delivering high-quality cleaning services that exceed your expectations. Your feedback is important to us, and we will do everything in our power to make it right.
  • How far in advance do I need to book a cleaning appointment?
    At Semrad Solutions, we understand that scheduling a cleaning appointment can be time-sensitive. We strive to accommodate the needs of our clients and offer flexible booking options. Ideally, we recommend booking your cleaning appointment at least 24 to 48 hours in advance to ensure availability and proper scheduling. However, we also understand that last-minute needs may arise, and we will do our best to accommodate those as well. Our goal is to provide convenient and reliable cleaning services tailored to your schedule, so feel free to reach out to us, and we will work with you to find the best appointment time.
  • How do you price your cleaning services?
    A: At Semrad Solutions, our pricing for cleaning services is based on several factors including the size of the space, the specific cleaning requirements, and the frequency of cleaning. We offer customized quotes after conducting an initial on-site evaluation to understand the unique needs of each client. This allows us to provide an accurate and transparent pricing structure tailored to the individual requirements of our customers. Our goal is to offer competitive pricing while delivering high-quality cleaning services that meet and exceed our clients' expectations.

Billing &
Policy

Payments Accepted

We accept a variety of payment methods to suit your preferences. Whether you prefer the ease of online payments, the traditional route of checks, cash transactions, or the convenience of credit/debit cards, we've got you covered.

Cancellation Policy

We understand that sometimes things come up and you may have to cancel your cleaning appointment. We kindly ask that you provide us with at least 24 hours notice to avoid a cancellation fee.

Satisfaction Guarantee

We are committed to providing you with the highest quality cleaning services. If you are not completely satisfied with our work, we will make it right and do everything we can to ensure you are happy with the results.

bottom of page